Returns & Exchanges
At Ellington Pens, we want you to be completely satisfied with your luxury writing instruments and accessories. If your purchase does not meet your expectations, we offer a 30-day window for returns and exchanges on all items in their original, unused condition.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Pack Your Items
Carefully place the pen and its original presentation box inside a secure shipping mailer to ensure it remains protected during transit.
- 3.Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
- 4.Receive Your Refund
Once our artisans inspect the returned item, we will process your refund or dispatch your exchange within 5 to 7 business days.