Returns & Exchanges

At Ellington Pens, we want you to be completely satisfied with your luxury writing instruments and accessories. If your purchase does not meet your expectations, we offer a 30-day window for returns and exchanges on all items in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Carefully place the pen and its original presentation box inside a secure shipping mailer to ensure it remains protected during transit.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned item, we will process your refund or dispatch your exchange within 5 to 7 business days.